When a carrier gets it wrong, you already have the proof.
Every parcel was scanned onto a trailer and the manifest was frozen when it left. So when something turns up damaged, late, or not at all, the evidence exists before anyone opens a claim.
| Code | Carrier | Parcel / consignment | Source | Raised | Case |
|---|---|---|---|---|---|
| CAR-LOST | DPD | SO-48776 · PCL-778190-2 | customer report | Tue 2 Sep | CS-0140 |
| DAM-CONT | Evri | SO-48733 · PCL-777912-0 | delivery back | Tue 2 Sep | CS-0140 |
| MIS-ADDR | DPD | SO-48790 | customer report | Mon 1 Sep | — |
| DAM-WET | Royal Mail | SO-48702 · PCL-777401-1 | delivery back | Mon 1 Sep | CS-0138 |
| DEL-LATE | DHL | SO-48688 | customer report | Fri 29 Aug | — |
| RET-DAM | Evri | SO-48651 · PCL-776930-0 | delivery back | Thu 28 Aug | CS-0136 |
Three ways in. One record.
However the problem shows up, it lands as the same coded exception, tied to the parcel and the trailer it left on.
On the handheld
Torn label, crushed box. One tap after the scan, a coded reason, and it's on the manifest. Works offline like everything else.
When it comes back
A parcel returns damaged. Raise it from the trailer page and the link to the original manifest is already there.
From a customer call
Search by order or tracking number, pick the code, add a note. Assign it straight to a case if there is one.
Bundle it. Price it. Chase it.
Group the exceptions against one carrier into a case. Set what you're claiming. Move it from submitted to acknowledged to resolved, with every step and every note on the record. When the money comes back, log it against the claim.
- CAR-LOSTPCL-778190-2 · SO-48776
- DAM-CONTPCL-777912-0 · SO-48733
- Tue 2 Sep 14:20Priyastate change · submitted → acknowledged
- Tue 2 Sep 09:05Priyanote · dossier sent to DPD claims (ref 44-18172)
- Mon 1 Sep 17:48Samstate change · draft → submitted · claimed £1,240.00
- dossier.pdfhuman-readable summary: case, money, state, linked exceptions
- exceptions.csvone row per exception, machine-readable
- dossier.jsonthe same case in a versioned schema carriers can ingest
- scan-events.jsonthe audit trail for every trailer the case touches
- manifests/*.pdfthe signed-off manifest for each of those trailers
One file. Everything the carrier's claims team needs.
A summary, every exception as a spreadsheet, the same case as data their systems can read, the scan trail, and the manifest for each trailer involved. Generated in one click and shared with a link.